Contact Us
Need to reach the team behind Top Crypto Casinos? This page explains what we can help with, what to include in a message, and where to go for problems we can't solve, such as a stuck withdrawal or a locked casino account. Players must be 18 or older, and 21 or older where the site or state sets that minimum.
What you can contact us about
We are an independent comparison site. We research and review crypto casinos, but we do not run any of them. These are the topics we can help with:
- Corrections: a bonus term, coin list, license detail or payout rule on one of our pages looks out of date or wrong.
- Review feedback: you think a criterion is missing, or a drawback deserves more weight.
- Questions about our method: how we weigh supported coins, bonus terms, licensing and privacy. Our About Us page covers this in more detail.
- Business and partnership inquiries: to be considered for review. Commercial relationships do not decide rankings, and commission does not buy position.
- Site problems: broken links, display errors or anything that stops a page working properly.
What we can't help with
We have no access to casino accounts, balances or transactions. If you have a problem with a specific site, the operator is the only party who can resolve it.
- Withdrawals or deposits: contact the casino's support team first. Keep your transaction hash, the wallet address, the coin and network used, and the time of the transaction.
- Account restrictions or closures: check the operator's own terms. Our Terms and Conditions explain how this site's content should be used.
- Lost or mis-sent crypto: blockchain transactions generally can't be reversed. Contact your wallet or exchange provider.
- Legal or tax questions: we can't give personal advice. Please consult a qualified professional.
How to write a useful message
- Say which page or casino you are asking about.
- Describe the issue in a sentence or two, such as an outdated bonus term or an unclear coin list.
- Include a link or screenshot of the operator's own wording if you are reporting a correction.
- Note the date you saw the information. Offers and terms change, and our facts were last checked on Oct 1, 2026.
- Leave out private keys, seed phrases and passwords. We will never ask for them, and you should never share them with anyone.
Reporting an error in a casino listing
We review the brands in our rankings, including BetPanda, CoinCasino, Cryptorino, Blockbet, BC Game, Winna, Thrill, Hyperlucky, Cybet and Wild.io. Headline offers come from the operators' own advertising and usually come with wagering requirements, time limits and eligibility rules. If you find that an advertised bonus differs from the operator's current terms, tell us and we will check it. Verified corrections are made as soon as we can confirm them.
Safety and scam warnings
- We never ask for deposits, wallet access or login details by email or message.
- Be wary of anyone claiming to be us and offering to recover lost funds.
- Offshore crypto casinos operate in a legal grey area for US players. They are licensed outside the US, not by a US regulator, and may not offer the same player protections or self-exclusion tools as state-regulated operators. Check your own state's laws before playing.
Responsible gambling support
Gambling involves real risk of loss, and crypto price swings add to it. Only play with money you can afford to lose. If gambling is causing you stress or harm, call the National Problem Gambling Helpline at 1-800-GAMBLER. See our Responsible Gambling page for tools and guidance.
Response expectations
We read feedback and prioritize factual corrections. We can't promise a reply to every message or a specific response time. Messages that need a casino's decision should go to that casino directly.